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​WeCura PRIVACY POLICY, AND TERMS OF USE

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Publication date: 09/02/2025.

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WECURA PRIVACY POLICY

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These terms of use and privacy policy apply to WeCura services offered on the application, website, systems for mobile devices and computers.

 

INFORMATION IN THIS DOCUMENT

In this Privacy Policy, you will find information about how the requested service works, provided through applications on the website, systems and applications for mobile devices and the rules applicable to it; the legal basis related to the provision of the service; your responsibilities when using the service; WeCura's responsibilities when offering the services; contact information, in case there is any doubt or need to update information; and the forum responsible for any complaints, in case issues in this document have been violated.

In addition, you will find information about the processing of personal data carried out, whether automated or not, and its purpose; what personal data is necessary for the provision of the service; how it is collected; whether your data is shared with third parties; and what security measures are implemented to protect your data.

The Privacy Policy of the Federal Revenue Service was prepared in accordance with Federal Law No. 12,965 of April 23, 2014 (Marco Civil da Internet), and Federal Law No. 13,709 of August 14, 2018 (General Law on the Protection of Personal Data).

 

WeCura undertakes to comply with the rules set forth in the General Law on the Protection of Personal Data (LGPD), and to respect the principles set forth in art. 6:

I - Purpose: carrying out data processing for legitimate, specific, explicit purposes informed to the data subject, without the possibility of subsequent processing in a manner incompatible with these purposes;


II - Adequacy: compatibility of the processing with the purposes informed to the data subject, in accordance with the context of the processing;


III - Necessity: limiting the processing to the minimum necessary to achieve its purposes, with coverage of pertinent, proportional and non-excessive data in relation to the purposes of the data processing;


IV - Free access: guarantee to data subjects of easy and free consultation on the form and duration of the processing, as well as on the completeness of their personal data;


V - Data quality: guarantee to data subjects of accuracy, clarity, relevance and updating of data, according to the need and for the fulfillment of the purpose of its processing;


VI - Transparency: guarantee to data subjects of clear, precise and easily accessible information on the performance of the processing and the respective processing agents, observing commercial and industrial secrets;


VII - Security: use of technical and administrative measures capable of protecting personal data from unauthorized access and accidental or unlawful situations of destruction, loss, alteration, communication or dissemination;


VIII - Prevention: adoption of measures to prevent the occurrence of damage due to the processing of personal data;

IX - Non-discrimination: impossibility of carrying out the processing for unlawful or abusive discriminatory purposes;

X - Accountability and accountability: demonstration, by the agent, of the adoption of effective measures capable of proving compliance with and compliance with personal data protection standards and, including, the effectiveness of these measures.

 

PRIVACY POLICY

At WeCura, privacy and security are priorities and we are committed to the transparency of the processing of our users/clients' personal data. Therefore, this Privacy Policy establishes how the collection, use and transfer of information from clients or other people who access or use our website is carried out. By using our services, you understand that we collect and use your personal information in the ways described in this Policy, under the rules of the Federal Constitution of 1988 (art. 5, LXXIX; and art. 22, XXX – included by EC 115/2022), the Data Protection rules (LGPD, Federal Law 13.709/2018), the consumer provisions of Federal Law 8078/1990 and other applicable rules of the Brazilian legal system.

Therefore, WECURA TECH & SERVIÇOS LTDA, hereinafter referred to simply as WeCura, registered with the CNPJ/MF under no. 60.387.182/0001-27, in the role of Data Controller, is obliged to the provisions of this Privacy Policy.

 

1. WHAT DATA DO WE COLLECT ABOUT YOU AND FOR WHAT PURPOSE?

Our website collects and uses some of your personal data in order to enable the provision of services and improve the user experience.
 

1.1. Personal data provided by the owner and collaborating partners

A) Personal data: includes your name, CPF (when applicable), email, service address, telephone number and contact preferences.

To create your registration on the WeCura Platform, you include your data.

The information we will obtain is the same as that required to use the Platform;


B) Payment data: When you make your service request, if the payment method is private, it is made directly through the platform itself, via PIX or credit card. At this time, data may be provided, such as credit card data or other partner methods. However, everything is protected: online payment information is stored in a masked manner by WeCura, meaning that the data is not stored and transactions can be made securely.

In addition, it is possible to charge for the service through an agreement, in which case the professional must be accredited with the agreement so that the amount can be charged directly to the operator. However, the user will still be charged the intermediation fee and, in the same way, the necessary data present in the payment will be collected;


C) Location data: In order for the partners to perform the requested services, we also need you to inform us of your location or the address of the place where you would like the service to be performed. This location can be provided by the address that you manually enter in the application. For the purposes of Law No. 12,965 of 2014 (Marco Civil da Internet), or any law that may replace it, the location provided will be considered as registration data.

 

1.2. Data generated during the use of the services

A) Data from your devices: We may automatically collect information about the devices from which you access WeCura, such as: IP addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, operating system, date and time information, clickstream data, device manufacturer, carrier, model, device version, application version, operating system version, device advertising identifier (IDFA), device accessibility information and Wi-Fi networks.

 

B) Transactional data and data about your use: We collect data about your interactions on our Platform, including date and time of accesses, searches and views. We may also collect transactional data related to the use of our services such as request details, date and time of the order, amount charged, and payment method.

 

2. HOW DO WE COLLECT YOUR DATA?

In this sense, the collection of your personal data occurs as follows:

  • The customer includes their identification data and health exams;

  • The partner, healthcare professional and/or caregiver enters data related to care and health on the platform;

  • The partner, examination clinic, includes the results on the platform.


2.1. Consent

When you enter the above data, freely, informed and unequivocally, we understand that you are consenting to WeCura processing your data. In accordance with the General Data Protection Law, your data will only be collected, processed and stored with prior and express consent.

By using our services and providing your personal data, you declare that you are aware of the provisions of this Privacy Policy, as well as your rights and how to exercise them.

You may revoke your consent at any time and free of charge. In this case, it is important to note that revocation may alter certain functions of the website as it depends on the use of this data. However, all consequences will be informed in advance if this occurs.

 

3. WHAT ARE YOUR RIGHTS?

WeCura guarantees its users/clients their rights as data subjects as provided for in article 18 of the General Data Protection Law. Thus, you may, free of charge and at any time:

  • Confirm the existence of data processing, in a simplified manner or in a clear and complete format;

  • Access your data, being able to request it in a legible copy in printed form or by electronic means, secure and suitable;

  • Correct your data, by requesting its editing, correction or update;

  • Limit your data when unnecessary, excessive or processed in non-compliance with the legislation through anonymization, blocking or deletion;

  • Request the portability of your data, through a report of registration data that WeCura processes about you;

  • Delete your data processed based on your consent, except in cases provided for by law;

  • Revoke your consent, disallowing the processing of your data;

  • Inform yourself about the possibility of not providing your consent and the consequences of refusal.

 

4. HOW CAN YOU EXERCISE YOUR DATA SUBJECT RIGHTS?

To exercise your data subject rights, you must contact WeCura through the following available means of contact:

 

In order to ensure your correct identification as the data subject of the request, we may request documents or other evidence that can prove your identity. In this case, you will be informed in advance.

 

5. HOW AND FOR HOW LONG WILL YOUR DATA BE STORED?

Your personal data collected by WeCura will be used and stored for the time necessary to provide the service or to achieve the purposes listed in this Privacy Policy, considering the rights of data subjects and controllers.

Note: The storage of sensitive data related to health, according to law 13.787/2018, is mandatory for 20 years.


In general, your data will be kept for as long as the contractual relationship between you and WeCura continues. Once the personal data storage period has ended, it will be deleted from our databases or anonymized, except for the cases legally provided for in article 16 of the General Data Protection Law, namely:

I – Compliance with a legal or regulatory obligation by the controller;

II – Study by a research body, ensuring, whenever possible, the anonymization of personal data;

III – Transfer to third parties, provided that the data processing requirements set forth in this Law are met;

IV – Exclusive use by the controller, with access by third parties prohibited, and provided that the data is anonymized.


That is, personal information about you that is essential for compliance with legal, judicial and administrative requirements and/or for exercising the right to defense in judicial and administrative proceedings will be maintained, despite the exclusion of other data.

 

The storage of data collected by WeCura reflects our commitment to the security and privacy of your data. We employ technical protection measures and solutions capable of guaranteeing the confidentiality, integrity and inviolability of your data. In addition, we also have security measures appropriate to the risks and control access to the stored information.

 

6. WHAT DO WE DO TO KEEP YOUR DATA SAFE?

 

To keep your personal information safe, we use physical, electronic and managerial tools aimed at protecting your privacy.

 

We apply these tools taking into account the nature of the personal data collected, the context and purpose of the processing and the risks that any violations would generate for the rights and freedoms of the holder of the data collected and processed.

 

Among the measures we have adopted, we highlight the following:

  • Only authorized persons have access to your personal data;

  • Access to your personal data is only granted after a confidentiality agreement;

  • Your personal data is stored in a safe and suitable environment.


WeCura is committed to adopting the best practices to avoid security incidents. However, it is important to note that no virtual page is entirely safe and risk-free. It is possible that, despite all our security protocols, problems may occur that are the sole fault of third parties, such as cyberattacks by hackers, or also as a result of the negligence or recklessness of the user/client.

In the event of security incidents that may generate significant risk or damage to you or any of our users/clients, we will notify those affected and the National Data Protection Authority of the incident, in accordance with the provisions of the General Data Protection Law.

 

7. WITH WHOM CAN MY DATA BE SHARED?

In order to preserve your privacy, WeCura will not share your personal data with any unauthorized third party.

 

Your data may be shared with our business partners: healthcare professionals, clinics and medical associations, healthcare professionals or caregivers that you voluntarily seek to hire through the application.

 

They receive your data only to the extent necessary to provide the contracted services and our contracts are guided by the data protection standards of the Brazilian legal system.

 

However, our partners have their own Privacy Policies, which may differ from this one. We recommend reading these documents on the partners' own websites.

 

In addition, there are also other situations in which your data may be shared, which are:

 

I – Legal determination, request, requisition or court order, with competent judicial, administrative or governmental authorities;

 

II – In the event of corporate movements, such as mergers, acquisitions and incorporations, automatically;

 

III – Protection of WeCura’s rights in any type of conflict, including those of a judicial nature.

 

7.1. International data transfer

Some of the third parties with whom we share your data may be located or have facilities located in foreign countries. Under these conditions, in any case, your personal data will be subject to the General Data Protection Law and other Brazilian data protection laws.
 

In this sense, WeCura undertakes to always adopt efficient cybersecurity and data protection standards, in the best efforts to guarantee and comply with the legislative requirements.

By agreeing to this Privacy Policy, you agree to this sharing, which will occur in accordance with the purposes described in this instrument.

 

8. COOKIES OR NAVIGATION DATA

WeCura uses Cookies, which are text files sent by the platform to your computer and stored there, containing information related to the navigation of the website. In short, Cookies are used to improve the user experience.

By accessing our website and consenting to the use of Cookies, you acknowledge and accept the use of a navigation data collection system using Cookies on your device.

 

WeCura uses the following Cookies on its website:

  • XSRF-TOKEN: Cookie for detecting call fraud. Duration: session. Cookie type: Essential;

  • hs: Security cookie for Hive (legacy). Duration: session. Cookie type: Essential;

  • svSession: Session cookie for identification. Duration: 6 months. Cookie type: Essential;

  • SSR-caching: Performance cookie for rendering. Duration: 24 hours. Cookie type: Essential;

  • TS*: Cookies for attack detection. Duration: session. Cookie type: Essential;

  • bSession: Used to measure system effectiveness. Duration: 24 hours. Cookie type: Essential; 

  • fedops.logger.sessionId: Track errors and session issues (resilience). Duration: 12 months. Cookie type: Essential;

  • wixAB3|*: Cookie for website experiments. Duration: 6 months. Cookie type: Essential;

  • server-session-bind: Cookie for API protection. Duration: session. Cookie type: Essential;

  • client-session-bind: Cookie for API protection. Duration: session. Cookie type: Essential.

 

You can, at any time and free of charge, change permissions, block or refuse Cookies. However, revoking consent for certain Cookies may prevent some features of the platform from working properly.

To manage your browser's cookies, simply do so directly in the browser settings, in the Cookie management area. You can access tutorials on the subject directly from the links below:

 

You can find more information about the Cookies we use and how they work in our Cookie Policy, available at this link: https://privacysandbox.google.com/cookies/basics/what-are-cookies?hl=pt-br).

 

9. CHANGES TO THIS PRIVACY POLICY

The current version of the Privacy Policy was formulated and last updated on: 04/15/2025.

We reserve the right to modify this Privacy Policy at any time, mainly to adapt to any changes made to our website or in the legislative sphere. We recommend that you review it frequently.

Any changes will come into effect upon their publication on our website and we will always notify you of any changes that have occurred.

By using our services and providing your personal data after such changes, you will be consenting to them.

 

10. LIABILITY

WeCura assumes the responsibility of the agents involved in data processing processes, in accordance with articles 42 to 45 of the General Data Protection Law.

We undertake to keep this Privacy Policy up to date, observing its provisions and ensuring its compliance.

Furthermore, we undertake to adopt appropriate technical and organizational measures to protect the entire data processing process.

If the National Data Protection Authority requires the adoption of measures in relation to the data processing carried out by WeCura, we undertake to follow them.

 

10.1 Disclaimer

As mentioned in Topic 6, although we adopt high security standards in order to avoid incidents, there is no virtual page that is completely risk-free. In this sense, WeCura is not responsible for:

I – Any consequences resulting from the negligence, imprudence or lack of skill of users in relation to their personal data. We guarantee and are only responsible for the security of the data processing processes and compliance with the purposes described in this instrument.

We emphasize that the responsibility for the confidentiality of access data lies with the user.

 

II – Malicious actions by third parties, such as hacker attacks, unless proven to be the fault of WeCura's negligent or deliberate conduct.

We would like to point out that in the event of security incidents that may generate significant risk or damage to you or any of our users/clients, we will notify those affected and the National Data Protection Authority about the incident and will take the necessary measures.

 

III – Inaccuracy of information entered by the user/client in the records required for the use of WeCura services; any consequences arising from false information or information entered in bad faith are the sole responsibility of the user/client. 

 

11. DATA PROTECTION OFFICER

WeCura provides the following means for you to contact us to exercise your rights as a data subject:


If you have any questions about this Privacy Policy or about the personal data we process, you can contact our Personal Data Protection Officer through the following channels:

  • Name of the person in charge: Sanjay Satpal Dhiman, document number 7839 5774 7807

  • E-mail: contato@wecura.app

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WECURA TERMS OF USE

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INFORMATION IN THIS DOCUMENT

In these Terms of Use, you will find information about how the requested service works, provided through website applications, systems, and mobile applications, and the rules applicable to it; the legal basis for providing the service; your responsibilities when using the service; WeCura's responsibilities when offering the services; contact information if you have any questions or need to update information; and the jurisdiction responsible for any complaints if this document has been violated.

In addition, you will find information about how personal data is processed, whether automated or not, and its purpose; what personal data is necessary to provide the service; how it is collected; whether your data is shared with third parties; and what security measures are implemented to protect your data. These Terms of Use were prepared in accordance with Federal Law No. 12,965 of April 23, 2014 (Marco Civil da Internet), and Federal Law No. 13,709 of August 14, 2018 (General Personal Data Protection Law).

WeCura is committed to complying with the standards set forth in the General Personal Data Protection Law (LGPD) and respecting the principles set forth in Article 6:

I - Purpose: Data processing for legitimate, specific, explicit purposes, and communicated to the data subject, without the possibility of further processing in a manner incompatible with these purposes;

II - Adequacy: Compatibility of the processing with the purposes communicated to the data subject, according to the context of the processing;

III - Necessity: Limitation of the processing to the minimum necessary to achieve its purposes, covering relevant, proportionate, and non-excessive data in relation to the purposes of the data processing;

IV - Free access: Guarantee to data subjects easy and free access to the form and duration of the processing, as well as the completeness of their personal data;

V - Data quality: Guarantee to data subjects of accuracy, clarity, relevance, and updating of the data, according to the need and to fulfill the purpose of its processing; VI - Transparency: guarantee, to the holders, of clear, precise and easily accessible information about the performance of the treatment and the respective treatment agents, observing commercial and industrial secrets;

 

VII - Security: use of technical and administrative measures capable of protecting personal data from unauthorized access and accidental or unlawful destruction, loss, alteration, communication, or dissemination;

VIII - Prevention: adoption of measures to prevent damage from occurring due to the processing of personal data;

IX - Non-discrimination: prohibition of processing for unlawful or abusive discriminatory purposes;

X - Accountability and accountability: demonstration, by the agent, of the adoption of effective measures capable of proving observance and compliance with personal data protection standards, including the effectiveness of these measures.

XI - Company Responsibility: WeCura conducts a prior assessment of the registration of professionals who wish to join the platform and may approve the registration if all established requirements are met or reject it, at its sole discretion, in case of non-compliance. XII- Territorial Scope: WeCura provides services throughout the national territory and is not subject to any geographic limitations.

  1. TERMS OF USE

These Terms of Use refer to a membership agreement signed between the user and the provider of this service, WeCura, located at Rua Arnaldo Victaliano, No. 150 - Apartment 123 - Jardim Palma Travassos, Ribeirão Preto-SP, Zip Code 14091-220.

Use of this service is subject to acknowledgment of the terms and associated policies. The user must read these terms and policies, ensure they have understood them, be aware of all the conditions established in the Terms of Use, and commit to complying with them.

When accessing the Platform, the user must read the content of these Terms and, if they agree with the conditions presented, express their free, express, informed, and unequivocal consent by selecting the checkbox corresponding to the option "I have read and agree to the Terms of Use and Privacy Policies."

WeCura reserves the right, at any time and at its sole discretion, to modify, update, or amend these Terms of Use, in whole or in part. Changes will take effect on the date they are published on the platform, and it is the user's (patient or professional) responsibility to consult them periodically. Continued use of the platform after the changes are published will be considered tacit acceptance of the new terms.

1. For the purposes of these Terms of Use, the following definitions apply:
 

• Public agent: anyone who exercises, even temporarily or without remuneration, by election, appointment, designation, hiring or any other form of investiture or bond, mandate, position, employment or function in the bodies and entities of the direct and indirect Public Administration;

 

• State agents: includes bodies and entities of the Public Administration in addition to its public agents;

 

• Malicious codes: any computer program, or part of a program, created with the intention of causing damage, obtaining unauthorized information or interrupting the operation of computer systems and/or networks;

 

• Internet: the system consisting of a set of logical protocols, structured on a global scale for public and unrestricted use, with the purpose of enabling data communication between terminals through different networks;

 

• Websites and applications: websites and applications through which the user accesses the services and content made available;

 

• Third party: a person or entity that does not directly participate in a contract, legal act or business, or that, in addition to the parties involved, may have an interest in a legal process.

 

• Users (or "User", when considered individually): all natural persons who use the service (name the service).

 

2. The legal framework applicable to the Intermediation service comprises the following legislative and regulatory acts:

 

Law No. 12,965 of April 23, 2014 - Internet Civil Rights Framework

Establishes principles, guarantees, rights and duties for the use of the Internet in Brazil.

 

Law No. 12,527 of November 18, 2011 - Access to Information Law

Regulates access to information provided for in the Federal Constitution.

 

Law No. 13,709 of August 14, 2018

Regulates the processing of personal data, including in digital media, by a natural person or by a legal entity under public or private law, with the aim of protecting the fundamental rights of freedom and privacy and the free development of the natural person's personality.

 

Law No. 13,444 of May 11, 2017

Regulates the National Civil Identification (ICN).

 

Decree No. 8,777 of May 11, 2016

Establishes the Open Data Policy of the Federal Executive Branch.

 

Decree No. 7,724 of May 16, 2012

Regulates Law No. 12,527 of November 18, 2011 (Access to Information Law), which provides for access to information provided for in the Constitution.

 

Decree No. 7,845 of November 14, 2012

Regulates procedures for security accreditation and treatment of information classified at any level of secrecy, and provides for the Security and Accreditation Center.

 

Decree No. 10,046 of October 9, 2019

Provides for governance in data sharing within the federal public administration and establishes the Citizen Base Registry and the Central Data Governance Committee.

 

Decree No. 9,637 of December 26, 2018

Institutes the National Information Security Policy, provides for information security governance, and amends Decree No. 2,295 of August 4, 1997, which regulates the provisions of art. 24, item IX, of Law No. 8,666 of June 21, 1993, and provides for the waiver of bidding in cases that may compromise national security.

2. SERVICE DESCRIPTION

2.1. What is WeCura?

WeCura is a digital health platform that connects patients, professionals, and businesses in a unique, secure, and intuitive environment. But above all, it is a project about how people's relationship with healthcare should be: accessible, reliable, and centered on the user's well-being.

With the WeCura and WeCura-Pro apps, the care journey begins in a practical and integrated way. Patients benefit from easy online scheduling, the flexibility to choose between in-person care at the clinic, in the comfort of their home (Home Care), or via telehealth, and have access to comprehensive electronic medical records for continuous health monitoring. For healthcare professionals, WeCura-Pro optimizes care management and patient follow-up, granting autonomy in service delivery and opening doors to additional income opportunities. For businesses, the WeCura platform presents itself as a comprehensive solution for integrated patient care management, efficiently connecting them with partner healthcare professionals.

2.2. What is the WeCura App?

It's a healthcare app that brings together, in one place, appointment scheduling, telehealth, electronic medical records, and personalized monitoring, based on user-provided data.

2.3. Who must comply with WeCura's rules?

All users—patients, healthcare professionals, and companies—must agree to the platform's Terms of Use and Privacy Policy, in addition to complying with the established standards of conduct and security.

2.4. Where do the main interactions take place on WeCura?

  • Interactions take place through the platform's mobile applications and web environment. The main types of content include clinical data, care records, medical prescriptions, and securely shared health information.

  • 2.5. What is the benefit to the patient?

  • With WeCura, patients save time, avoid unnecessary travel, have easier access to qualified professionals, and have a secure and accessible digital history. Furthermore, the platform ensures user security by analyzing the history of each registered professional.

  • Does WeCura incorporate new technologies?

  • Yes. WeCura is constantly evolving, adopting artificial intelligence, cybersecurity, and usability solutions to make the healthcare experience increasingly modern and efficient.

  • What products are part of WeCura? WeCura includes the following digital products:

  • WeCura: A patient-focused app that allows you to search for healthcare services, track appointment status until they're scheduled or canceled, and exchange predefined messages with the provider via integrated chat.

  • WeCura-Pro: In the WeCura-Pro app, providers can register their services, pricing, service modalities, and payment methods. When a patient seeks a compatible service, the request is sent to the app for the provider to review the details and decide whether to accept it.

  • WeCura Platform: The platform optimizes healthcare management by facilitating provider referrals, monitoring individual productivity, and ensuring quick access to medical records. It also allows for receiving requests from outpatients.

3. USER RIGHTS

3.1. What are WeCura user rights?

WeCura users are guaranteed rights under the General Data Protection Law (Law No. 13,709/2018 – LGPD), which ensures control over the use of their personal data on the platform. These rights include:

3.1.2. Right of confirmation and access (Art. 18, I and II): The user has the right to know whether their data is being processed and, if so, to access this information at any time.

3.1.3. Right to rectification (Art. 18, III): The user may request the correction of incomplete, inaccurate, or outdated data stored by WeCura.

3.1.4. Right to restriction of processing (Art. 18, IV): The user may request the deletion of unnecessary, excessive, or data processed in non-compliance with the LGPD.

3.1.5. Right to object (Art. 18, § 2): Users are guaranteed the right to object to the processing of their data, especially when this processing is based on a waiver of consent or contradicts the principles of the LGPD.

3.1.6. Right to data portability (Art. 18, V): Users may request the transfer of their data to another service provider, as regulated by the ANPD.

3.1.7. Right to review automated decisions (Art. 20): Users may request that decisions made exclusively by algorithms, which impact their personal or professional life, be reviewed by humans.

 

4. USER RESPONSIBILITIES

4.1. Users of WeCura's digital applications and services must:

4.2. Use the platform ethically, safely, and in accordance with its intended purpose, acting with courtesy, good faith, and responsibility;

4.3. Provide truthful, complete, and up-to-date information, assuming the consequences of errors, omissions, or falsehoods;

4.4. Collaborate in the proper provision of services, respecting healthcare professionals and the platform's rules;

4.5. Strictly observe WeCura's Terms of Use, Privacy Policies, and other internal regulations;

4.6. Maintain the confidentiality of their access credentials, which are personal, non-transferable, and for the exclusive use of the user;

4.7. Ensure the security of the device used to access the applications, as well as the permissions granted to third-party applications that may interact with personal data;

4.8. Repair direct or indirect damages caused to WeCura, its partners, professionals or third parties, as a result of the inappropriate use of services, illicit or negligent conduct.

5. WECURA'S RESPONSIBILITIES (WECURA TECH & SERVICES LTDA)

5.1. WeCura, as a provider of digital healthcare services and operator of users' personal data, undertakes to:

Provide services with quality, security, compliance with current legislation, and adherence to the ethical principles governing healthcare and technology;

Ensure that users' personal and sensitive data are treated in accordance with the General Data Protection Law (LGPD – Law No. 13,709/2018);

WeCura informs that its mobile applications (WeCura and WeCura-Pro) and its web platform (WeCura) integrate artificial intelligence tools (WeCura-AI), which enable the collection, processing, and conversion of information provided by healthcare professionals—whether through typed text, voice, or audio—to assist in the creation of clinical records and electronic prescriptions. The patient acknowledges and agrees that, when purchasing services through the WeCura platform, their personal and sensitive data (related to their health) may be processed by such artificial intelligence tools, exclusively for the purpose of enabling and optimizing the provision of healthcare services.

The processing of this data will strictly adhere to the principles and foundations established by the General Data Protection Law (LGPD) (Law No. 13,709/2018), ensuring respect for the patient's privacy, the inviolability of their privacy, and the security of shared information.

The patient further acknowledges that the healthcare professional responsible for the care undertakes to obtain their specific, free, informed, and unequivocal consent to use WeCura-AI's features, and is responsible for the correct processing of the clinical data entered into the platform.

Provide clear and up-to-date information about the services, conditions of use, features, and user rights; Implement technical and administrative information security measures to protect stored data against unauthorized access, loss, or leaks;

Provide an appropriate customer service channel with support for questions, complaints, suggestions, and the exercise of personal data subject rights;

Report, in accordance with the LGPD, any security incidents that may pose a risk or significant damage to the data processed;

Act with transparency and diligence in all interactions with users, healthcare professionals, and contracting companies.

5.2. Due to its nationwide coverage, the platform is not responsible for any unforeseen circumstances that result in the patient or professional failing to attend their scheduled appointment. Travel expenses are the sole responsibility of each party. Both parties are responsible for adhering to the established deadlines for canceling or rescheduling previously requested appointments, under penalty of possible charges in accordance with the platform's rules.

5.3. WeCura conducts a preliminary assessment of professionals who wish to register on the platform, analyzing technical, behavioral, and documental criteria to ensure the quality of the services provided. This procedure aims to ensure patient safety and trust, and is a precautionary measure adopted by the platform before approving and releasing the professional for treatment.

6. INTELLECTUAL PROPERTY

6.1. By using the Platform, the Patient does not acquire any intellectual property rights or other exclusive rights, including patents, designs, trademarks, copyrights, or any rights to confidential information or trade secrets, as well as all content made available on the Platform, including, but not limited to, text, graphics, images, logos, icons, photographs, editorial content, and any other material related to the Platform.
 

6.2. Use of Intellectual Property. The commercial use of WeCura's brand, business name, domain name, logo, structure, Platform screen content, software, website, databases, networks, files, and the like are the exclusive property of WeCura. All rights are protected, in Brazil and internationally, by international copyright, trademark, patent, model, and industrial design laws and treaties. WeCura reserves all rights relating to copyright, trademarks, patents, model, and industrial designs, whether owned by WeCura or licensed to it.

6.2.1. Reproducing, duplicating, copying, selling, reselling, visiting, or otherwise exploiting the Platform's content for commercial purposes is prohibited without the prior written consent of its owners. In particular, the use of data mining, robots, or other data gathering and extraction tools to extract, either individually or repeatedly, any substantial portion of the Platform for reuse is expressly prohibited.

6.2.2. Unless a license agreement is entered into with WeCura, downloading, distributing, displaying, or copying any content from the Platform is prohibited.

6.2.3. Violation of WeCura's intellectual property rights will result in the infringer's exclusion from the Platform, without prejudice to any other legal and contractual liabilities.

6.2.4. The improper use, reproduction, modification, distribution or any other form of violation of intellectual property rights related to the platform, its contents, brand, logo, materials, systems or any other protected asset, without prior and express authorization, will subject the offender to the payment of a compensatory fine in the amount of R$ 10,000.00 (ten thousand reais), as well as compensation for any losses and damages.


 

7. PLATFORM PAYMENT AND CREDITS

7.1. The USER expressly authorizes the automatic charging of amounts due for contracted services, as described on the platform, using the previously registered payment method.

7.1.1. The USER may request cancellation of appointments, in accordance with WeCura's Billing and Invoicing Policy.

7.1.2. Cancellations made after the contracted service has begun will result in the full amount of the scheduled service being charged, regardless of whether it was partially performed.

8. WALLET

8.1. The Wallet is the space within the app where patients can view and manage their available balance for payment of contracted services. It functions as a prepaid balance, which can be topped up via PIX (with a 1.5% fee) or credit card (with a 10% fee) and used directly for appointments.

8.2. Patients can use this Wallet balance to make payments for contracted services.

8.3. Even if they don't add any balance to their Wallet, they can still schedule appointments normally, making payment at the end of the scheduling process, via PIX (with a 1.5% fee) or credit card (with a 10% fee).

9. BILLING AND INVOICING POLICY FOR SERVICES – HEALTH PLANS

9.1 The patient will be charged R$2.49 (or R$4.99 if paid by credit card) for each appointment, based on the WeCura fee. Please note that, in the case of appointments made through a health plan, where the patient only makes payments for the scheduling services, there will be no refunds for cancellations made by the patient without justification.

9.3. If the patient cancels the appointment with less than 24 (twenty-four) hours' notice, the R$2.49 (or R$4.99 if paid by credit card) will remain charged as a scheduling fee, unless the patient presents a valid and proven justification, in which case no charge will be made.

9.4. If the healthcare professional cancels the appointment less than 24 hours in advance or fails to show up at the scheduled time (no-show), the amount of R$2.49 (or R$4.99 if paid by credit card) will be refunded to the patient's account.

9.5. If both the patient and the healthcare professional fail to show up, the patient's scheduling fee of R$2.49 (or R$4.99 if paid by credit card) will continue to be charged.

9.6. Please note that invoices will be issued for all payment steps, which will include the personal information of those involved.
 


10. BILLING AND INVOICING POLICY FOR SERVICES – PRIVATE SERVICES

10. If the patient is unable to attend, they must request a cancellation at least 24 hours before the scheduled appointment.

10.1.1. The scheduling fee is thirty percent (30%) of the total amount charged for the service, depending on the contract established between Wecura and the professional. The scheduling fee will be displayed in the app before payment. Please note that the fee is non-refundable, as it refers to a service provided immediately. The refund request applies to the consultation fee, as presented at the time of scheduling.

10.1.2. If the patient requests a cancellation at least 24 (twenty-four) hours before the scheduled appointment, the amount previously allocated for the service will be fully refunded to the patient's account and will remain available for rescheduling.

10.1.3. If the professional cancels the appointment before the scheduled time, the amount previously paid by the patient will be returned in full to their wallet for rescheduling, making it possible to schedule an appointment with the same professional (if available) or contract other services offered by WeCura within a period of 1 year, with the balance expiring after the period, if not used.

11. CONSULTATION AND EXAM FEES

The prices displayed in the app for consultations and exams correspond only to those described on the platform. If, during the consultation, the professional or clinic identifies the need for additional exams, complementary procedures, or any other service not included in the initial price, the client/patient has the option of negotiating directly with the service provider. Payment for these additional services must be agreed upon and made directly between the patient and the professional or clinic responsible. If the client/patient chooses to negotiate a service outside of the WeCura platform, WeCura is not responsible for the agreed-upon prices or conditions.


12. SERVICE POLICY (Consultations)

12.1.2. The parties acknowledge that, for consultations, especially telemedicine consultations, an internet connection with adequate quality and stability is essential. If the consultation cannot be completed due to a proven connection failure, the service fee will continue to be charged. Rescheduling the consultation will be at the sole discretion of the professional, who may evaluate the convenience and availability of a new appointment.

12.1.3. The platform reserves the right to perform technical checks and measurements of the internet connection of both the patient and the professional, in order to verify the accuracy of the information provided and ensure the integrity of the transaction.

12.2. After the patient cancels, they can schedule an appointment with the same professional (if available) or purchase other services offered by WeCura within 1 year, with the balance expiring after this period if unused.

12.3. If the professional cancels the appointment before the scheduled time or does not show up (no-show), the amount previously paid by the patient will be returned in full to their wallet for rescheduling, making it possible to schedule with the same professional (if available) or contract other services offered by WeCura within a period of 1 year, with the balance expiring after the period, if not used.


13. RULES OF USE FOR SCHEDULING, START, COMPLETION, CANCELLATION AND DISPUTES

13.1. Scheduling

It is the sole responsibility of users—whether patients, healthcare professionals, or contracting companies—to verify and confirm the date and time of scheduled appointments. The App may send push notifications as a reminder, but these messages may occasionally contain errors or discrepancies, for example, due to different time zones. Therefore, please check the appointment details in the app.

13.2. Patient Initiation of Appointment

The patient must access the App and click "Enter" within 30 (thirty) minutes of the scheduled appointment time. The appointment will be available in the "Scheduling" menu.

After clicking "Enter," an authentication code will be generated and displayed in the upper right corner of the appointment. This code must be provided to the healthcare professional to begin the appointment.

13.4. Completion of Appointment

Completing an appointment is a mandatory step for registration, billing, financial transfers, and for the system to be released for new appointments. The appointment can be completed:

By the healthcare professional, by clicking on the patient's information or photo (located at the bottom of the screen) and selecting "Complete"; or

By the patient, by accessing the "Scheduling" menu, "In Progress" tab, and clicking "Mark as Completed."

Failure to follow this procedure may result in delays in financial transfers, failures in the release of new appointments, and other operational consequences, and are the responsibility of the respective user.

13.5. Cancellations

Cancellations, when applicable in accordance with clauses 9 and 10 of this agreement, must be requested through the application in the Schedule (Waiting) tab.

13.6. Disputes

13.6.1. If both users, patient and professional/company, click the "Enter" button within the App, but the appointment does not begin within 30 (thirty) minutes of the scheduled time, the system will provide the option to open a dispute.

13.6.2. During the dispute, both parties may present justifications, providing information, documents, and/or photographs that help substantiate the facts. These elements will be analyzed individually by the responsible team.

13.6.3. The consequences of the dispute vary according to the type of service and situation, as described in clauses 12 (items 12.2; 12.3; 12.4).

14. COMPATIBILITY WITH OPERATING SYSTEMS

Our apps are optimized to work with the latest versions of mobile operating systems. Specifically, we guarantee support and proper performance on devices running Android 12 or higher and iOS 18 or higher.

Using the app on earlier versions of these operating systems may result in instability, partial functionality, or technical issues. We recommend that users keep their devices updated to ensure the best possible experience.

The developer is not responsible for any performance or incompatibility issues arising from using the app on operating systems that do not meet the minimum requirements indicated above.

15. FINAL PROVISIONS

The Terms of Use constitute the entire agreement and understanding of the parties with respect to their subject matter and replace and supersede all prior and current agreements and commitments in relation to such subject matter and have the force of a contract, pursuant to articles 421 and 425 of the Civil Code.

16. TERM OF THE CONTRACT

This contract will be valid for 6 (six) months, starting from the date of adherence to the Terms of Use, and may be automatically extended for equal and successive periods, unless expressly stated otherwise by either party, by giving prior notice of at least 30 (thirty) days before the end of the current period.

17. ELECTION OF JURISDICTION

The central court of the city of Ribeirão Preto-SP is hereby defined as competent to resolve any disputes arising from these Terms of Use, to the detriment of any other, however privileged it may be or may become.


 

Ribeirão Preto/SP, _____________________

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